Frequently Asked Questions
Everything you need to know about your favorite gear.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and long-lasting. If your pack ever breaks down, simply ship it to our warranty center, and we will fix it or replace it, no questions asked.
How long will it take for my order to ship?
Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for online purchases?
We offer free returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached to qualify for a full refund.
How should I clean my JanSport backpack?
To preserve the shape and fabric integrity, we recommend spot cleaning with a damp cloth and cold water. Do not machine wash or dry your pack, as this can damage the internal coatings.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international orders, please check our 'Store Locator' to find authorized JanSport retailers in your specific country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.